Every small business has them: The problem child. The screamer. Mr. or Ms. Picky. The scope-creep king. The late payer. Maybe your client never returns your calls, or, on the flip side, needs to instant-message you at all hours. Their flaws may differ, but the bottom line is the same: They’re your worst client. This [...]
Archive for the ‘Your Business’ Category
Top culprits that Rob our Productivity in Australia’s Workplaces
December 3rd, 2011
emanuelperdis Huge amounts of money are lost as a result of dipping productivity, a study shows, but in Australia it’s more about the quality than the quantity of work. Each year a staggering $109 billion l wages is wasted as a result of falling productivity. That means nearly one -sixth of the nation’s $606 billion [...]
Building the Right Team
December 1st, 2011
emanuelperdis I believe that the biggest challenge a leader has to face is finding the right people to build a business. When I started at Napoleon Perdis, I was fortunate to start off from a blank slate with no prior experience, hence, no hang ups, no prejudices. I learnt quickly and fell hard along the way, [...]
10 tips for Tough Times
November 27th, 2011
emanuelperdis Ten tips for Tough Times Having survived the tech-stock crash of 2001, the GFC of 2008, following are the top tactics that have assisted me in coping, surving and thriving through tough times. Cashflow is crucial. It keeps the business moving and gives you ability to service debts. 2. Have cash in the bank. Only [...]
What’s in a Business card?
November 25th, 2011
emanuelperdis Their usage is declining in the era of everything instant but cards can still be vital. The day after attending an industry event, the National Sales Manager of a well known skin care brand, got on the phone to the company of a contact he had made at the event. He called reception because neither [...]
HOW TO FIND THE RIGHT MENTOR
November 24th, 2011
emanuelperdis Following are 5 essential criteria to picking the right mentor. 1. Understand what exactly you want from a mentoring relationship 2. Research potential mentors – consider their experience, values and personality by speaking to several 3. Have a preliminary meeting with a potential mentor to check fit – chemistry, values, their commitment and enthusiasm, and [...]
SIX TOP TIPS FOR MANAGING FROM A DISTANCE
November 22nd, 2011
emanuelperdis TOP TIPS FOR MANAGING FROM A DISTANCE 1. Match the medium to the message. Use email for information sharing, make face-to-face, video-conference and Telephone contact for sensitive issues. 2. Recognise that staff need regular, enthusiastic contact to keep them motivated. 3. Be prepared to travel. Meeting and greeting spreads the message and means problems can [...]
Seven Simple Tips to Get Honest Customer Feedback Online
November 16th, 2011
emanuelperdis Are your customers truly happy with your products or services? It’s important to know — the answers could shape what you offer in the future, how you price it, or where you sell it. How do you obtain the information if everyone is sick of those annoying pop-up online surveys, and of auto-robot phone surveys, [...]
CEOs Need a New Set of Beliefs
October 23rd, 2011
emanuelperdis In the past 25 years, CEOs of many major corporations have relied on a flawed set of beliefs to lead their organizations. This set has influenced them to place way too much emphasis on maximizing shareholder value and not enough on generating value for society. Today we are mired in the Great Recession, which was [...]
The ART of Praise and its Profound Effects on Performance and Morale
October 21st, 2011
emanuelperdis All too often busy managers forget some of the basic rules of people management. Yet the words “thank you” can speak volumes – and don’t cost the earth. In a far corner of the office a gong sounds. People cheer and hi-five. Mindless office distraction? Not likely. This is recognition for a job well [...]

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